The ladies working there are so happy to help when u need ideas for costumes, projects and birthday ideas. They can be busy and when u want a birthday balloon blown up they will be more than happy to and even help u take them out
Fantastic shop. Manager kept shop open past closing time so that i could collect an outfit needed for the next day. V friendly staff amazing selection of stock. Well worth a visit here
Fab selection at great prices xx
Just had a conversation with the manager hoping she could put right my issue.Unfortunately the "fancy dress" is non refundable or exchangeable. When I expressed my disappointment she stated it's policy and has been for 20years.Fair enough I've not shopped there pity it's not noted on receipt or mentioned verbally as I didn't see the 'sign' I was umming and arghing over devil horns and trident and bought two different types discussing that it was for me, sounding not so sure, ideal cue to pick up onto drop in 'you can't return fancy dress'When I asked about bloomers/big knickers yesterday during sale manager did direct me to one set, however not suitable. Later in the shop I found others large knickers. Mentioned on my call just now and manager clearly telling me she doesn't sell any when I bought a pair yesterday described how they are in cellophane down from 9 something to 4something. But apparently I'm mistaken. What a joke.Would have expected more customer care from a manager to be honest. When I mentioned that I felt she was more concerned with making a sale yesterday selling me two horns when I can only wear one set lol! She stated " if she was after a sale she would have pounced on me when I first came in and pushed me to buy more" direct quote at least she's honest in that aspect.As it was I asked for help, she was very accomodating not necessarily up on everything she stocks but the customer care/experience could be better. Unlikely to shop again.actually scratch that. I won't be shopping again.
Really friendly and helpful, and got everything thing you need.
Gags & Guises is a UK Clothing Store based in Tonypandy, Wales. Gags & Guises is located at 63-64 Tylacelyn Rd, Tonypandy CF40 1JU, UK.
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